The Port Canvas Company stands behind all its products for quality and workmanship. Should a product prove defective in workmanship and/or material, please contact the Port Canvas Company at 800/333-6788 or E-Mail us at Sales@PortCanvas.com.
The Port Canvas Company accepts returns on all first quality products returned unused and first quality resalable condition.
The following items are not returnable:
Upon return of an item you will be issued refund for the cost of the returned item(s).
The Port Canvas Company does not refund or pay for return postage unless the issue
proves to be with workmanship and/or material.
We do not sell or share E-Mail addresses with other companies.
The Port Canvas Company does not share, sell or trade E-Mail addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.
For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format and we do not store credit card information except upon request.
The Port Canvas Company manufactures all its canvas products in Kennebunkport, Maine.
Every possible effort is made to ship your standard bag (no added features) within two business days (Monday-Thursday). Embroidered bags would also ship within one to two business days.
If it is out of stock or you want custom features, you can expect your bag to be ready to ship within one to two weeks. If in doubt, it is always best to contact us at 800/333-6788 or E-Mail us at Sales@PortCanvas.com.
BACK ORDER POLICY
Although we maintain a very healthy stock of our most popular standard products in a variety of colors, there are times when we will be out of a certain color scheme. If it is needed for by a very specific date, it is always best to contact the office at 800/333-6788 or E-Mail us at Sales@PortCanvas.com. We will provide you with information about what we have in stock and/or how long it would take to make and ship your bag.
If you customize your bag with added features, you can expect the bag to be ready to ship in one to two weeks.
PAYMENT METHODS ACCEPTED
The Port Canvas Company accepts major credit cards, personal and company checks plus money orders. In the case of checks or money orders, product will not be shipped until they have cleared our bank.