Guest Services
BACK
Your Privacy
At The Port Canvas Company, we believe that understanding what our customers want for products, services and information is an important part of building an interesting and useful online environment.
We've designed our site with this belief in mind, and we've created this privacy statement so that you have easy access to information about our privacy practices.
About our privacy practices
The Port Canvas Company has a strong tradition of providing quality goods and excellent customer service. Our goal is not only to carry on this tradition, but also to provide an experience that is unique to the dynamic capabilities of the World Wide Web.
Part of achieving this goal involves working with information that helps us understand what customers want when they visit portcanvas.com. We do this in two ways. First, we analyze customer information in aggregate - that is, we collect information about thousands of site visits and analyze it as a whole. This information, centered on how customers navigate through the site and place orders. In this kind of study, we look for trends among many visitors to portcanvas.com rather than analyze information about any individual customer.
Second, we may use information gathered during your visit to help customize our communications with you. For instance, if you choose to view or buy Windjammer Tote Bag at portcanvas.com, we might offer you a link to related products the next time you visit us online, or we might send you our latest catalog by mail.
In the end, we hope to tailor our communications with you to fit your needs - so that you receive more of what you want from us and less of what you don't want.
The two following sections, Information you provide us and Cookies - what they are and how we use them, provide more details about information we gather at portcanvas.com.
Information you provide us
In several areas of portcanvas.com, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.
Checkout. We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. We do not share or sell email addresses. Catalog requests. We ask for a name, address and telephone number to complete your request. We may share your name and address with other companies whose products we think you may be interested in. Email to portcanvas.com. We ask for your name and email address, and for information to help us answer your question. If you have provided your email address to us by sending us an email message, we may follow up on your question via email, but we will not send you email for marketing purposes. We do not share questions or comments provided in Live Help with any other company, and we do not share or sell email addresses. Gift Cards and Gift Messages. These options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.
Cookies - what they are and how we use them
Cookies are small bits of text that your Web browser software stores on your computer when you visit some Web sites. The Port Canvas Company uses cookies to help make it easier for you to use our site and to help us customize your experience so that we can provide you with the information you need - when and where you need it. Name, address and other personal details are not stored within these cookies. The cookies simply hold the "key" that, once interpreted by our site, is associated with this information.
Following are details on how we use cookies in specific areas of portcanvas.com.
Personalizing your experience. If you've ordered online from us before, a cookie allows us to greet you on our home page using the first name you provided to us previously. It also allows us to provide you with information we think you may be interested in based on items you've previously purchased from The Port Canvas Company or browsed on portcanvas.com. Site browsing and searches. We use cookies to better understand which parts of our site are receiving traffic and which products are requested in site searches. This information assists us in our efforts to refine our site, as well as efforts to improve and customize the shopping experience for individual customers. Shopping and checkout. We use a cookie to improve the ease of shopping at portcanvas.com and to better understand how customers use our site. The cookie is used to "remember" which items you've placed in your Shopping Bag as you move about the site. The cookie also helps us to understand how our customers navigate through and use portcanvas.com, enabling us to measure the site's ease of use and marketing effectiveness and to better target our communications to you. Promotions linking to portcanvas.com. If you click on a link to portcanvas.com from a promotional link on another site, we use a cookie to help measure the success of that particular marketing effort. In this way we can better understand how to reach customers with the information they want about The Port Canvas Company.
Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order at portcanvas.com.
Information we do not collect
When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us.
How we use email
After you place an order on our site, you will receive an email confirmation.
We occasionally send email updates on sales and products, to subscribers and occasionally to other customers who we think might be interested in receiving this information. Unsubscribe instructions are included in each edition of the email.
If you provide your email address when asking a question to portcanvas.com, we may send you email to follow up on your inquiry, but we will not use the address for marketing purposes.
We do not sell or share email addresses with other companies.
We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
Links to other sites
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of The Port Canvas Company and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
About information we share with others
If you provide us with your name and postal address, we may make it available to other companies who want to tell you about their products. We may segment the information into groups of customers who have bought similar amounts and types of products, but we never provide details that are specific to a single customer or household.
Information we do not share with others
The Port Canvas Company does not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.
For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is stored in a highly secure computing environment. (See About Security for details.)
How to limit catalogs, remove your name from our mailing list, etc.
You may contact us by phone, email or postal mail to:
Eliminate duplicate catalogs Limit The Port Canvas Company catalogs you receive Remove your name from our catalog mailing list Remove your name from lists we rent to other direct mail companies Update the name and address information we use when we mail you catalogs. (If you're moving, please indicate when your new address will be in effect)
Contact us by phone at 1-800-333-6788, email us at quality@portcanvas.com or write to us at the following address. Please include a note of instruction and, if mailing your request, the catalog label showing your mailing address.
| |
The Port Canvas Company, Inc.
Post Office Box H
Kennebunkport, Maine 04046 |
Updates to our information practices
We're always looking for ways to improve our site's features and services - and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on privacy practices at portcanvas.com.
Acceptance of The Port Canvas Company Privacy Policy
By using this site, you signify your acceptance of The Port Canvas Company's Privacy Policy. If you do not accept the terms of this Privacy Policy, please do not use this site. The Port Canvas Company reserves the right to change, modify, add or remove portions of this Privacy Policy at any time. Please check this Privacy Policy periodically for any changes or modifications. Your continued use of The Port Canvas Company's website following the posting of any changes to this Privacy Policy's terms means that you have accepted those changes.
Questions or comments? Please contact us
For questions, comments or assistance with any privacy-related issues, we invite you to contact us. We're always happy to help.
|
